October 28, 2021

Inclusive Vision

UH ‘FIXIT’ Call Center Now Staffed by Blind and Low-Vision Operators

Houston Mayor Sylvester Turner to Join University of Houston, WorkQuest and The Lighthouse of Houston for Partnership Announcement on Sept. 20

HOUSTON, Sept. 16, 2021 – Too hot in your office? Lost your keys? Need some heavy equipment moved? Employees at the University of Houston rely on the FIXIT program to fulfill a wide range of work requests on campus. Now, through a new partnership with WorkQuest and The Lighthouse of Houston, the UH FIXIT call center will be staffed by blind and low-vision operators with 24/7 availability.

Houston Mayor Sylvester Turner and representatives from the Mayor’s Office for People with Disabilities will attend a joint press conference on Monday, Sept. 20 at 11 a.m. to support the creation of meaningful employment for those with disabilities. 

Through WorkQuest, a private nonprofit corporation that links Texans with disabilities to employment opportunities, The Lighthouse of Houston was chosen to train and provide the new operators for UH’s FIXIT call center. The Lighthouse of Houston is a nonprofit education and service center committed to assisting blind and low-vision people to live independently.

What: New University of Houston partnership to employ blind and low-vision Texans 

Who: Mayor Sylvester Turner, city of Houston; Gabe Cazares, director, Mayor’s Office for People with Disabilities; Jason Smith, VP of governmental relations, University of Houston; JD Fripp, regional director Region IV, WorkQuest; Jenna Dhayer, president, The Lighthouse of Houston.

When: Monday, September 20 at 11 a.m. 

Where: The Lighthouse of Houston, 3602 W. Dallas Street, Houston, 77019 (Map

Media Contact: Media planning to attend should RSVP with Chris Stipes – cdstipes@uh.edu or 832-567-8384

WorkQuest, formerly TIBH Industries, was established in 1978 to implement the WorksWonders Program legislation (HB 1673) mandating a State Use Program to promote vocational rehabilitation through special work contracts for visually impaired Texans. non-profit

About the University of Houston

The University of Houston is a Carnegie-designated Tier One public research university recognized with a Phi Beta Kappa chapter for excellence in undergraduate education. UH serves the globally competitive Houston and Gulf Coast Region by providing world-class faculty, experiential learning and strategic industry partnerships. Located in the nation's fourth-largest city and one of the most ethnically and culturally diverse regions in the country, UH is a federally designated Hispanic- and Asian-American-Serving institution with enrollment of more than 47,000 students.


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